
Nikki is currently advising organisations on strategy execution, enterprise transformation, governance and AI-enabled business performance, while publishing the Executive Perspective thought leadership series exploring the future of executive leadership and organisational transformation.
Nikki is a British executive transformation leader, strategic advisor and founder of Mercore Ventures, an executive advisory firm helping organisations strengthen strategy execution, governance and AI-enabled business transformation across the Middle East, Africa and Europe.
With more than three decades of international leadership experience, Nikki has partnered with boards, executive leadership teams and business leaders to deliver large-scale transformation programmes, establish enterprise governance frameworks and improve organisational performance across telecommunications, media, retail, automotive, financial services, manufacturing and technology.
Throughout her career, she has led complex, multi-million-dollar transformation portfolios across Europe, the Middle East, Africa and Asia, including enterprise data modernisation, SAP S/4HANA transformation, digital operating model redesign, executive portfolio governance and large-scale organisational change. Her experience includes senior leadership roles with Al-Futtaim Group, OSN, Infosys Consulting, BT Group, Sky and Logica.
Through Mercore Advisory, Nikki works with executive teams to improve strategy execution, transformation governance, portfolio leadership and executive decision-making while helping organisations adopt AI in practical, business-led ways. She is also the author of Executive Perspective, a thought leadership series exploring the intersection of strategy, leadership, governance, organisational performance and artificial intelligence.
Nikki is a recognised voice on enterprise transformation, executive governance, programme leadership, AI-enabled business transformation and strategy execution. She is available for keynote speaking, executive roundtables, media commentary and board advisory engagements.
Enterprise Transformation
Strategy Execution
Executive Advisory
AI-enabled Business Transformation
Digital Transformation
Executive Governance
Portfolio Governance
Executive PMO
Programme Recovery
Executive Decision Support
Executive Advisory
Executive Decision Support
Business Transformation
Change Leadership
TRANSFORMATION | PORTFOLIO GOVERNANCE | EXECUTIVE PMO | AUTOMOTIVE | RETAIL | FINANCIAL SERVICES
Deliver an enterprise-wide data modernisation programme spanning 14 business units while establishing robust governance, executive oversight and investment controls to support data-driven decision-making across a diverse business portfolio.
Provided executive programme leadership and governance for a USD 43 million enterprise transformation programme, coordinating multiple workstreams, senior stakeholders and delivery partners. Established portfolio governance, executive reporting, investment oversight and risk management to maintain strategic alignment across business and technology teams.
Strengthened enterprise governance, enhanced executive visibility across the transformation portfolio and enabled coordinated delivery of a strategic data platform supporting long-term organisational growth and informed decision-making.
This experience provides first-hand insight into governing large-scale enterprise transformation programmes, helping executive teams strengthen oversight, improve strategic alignment and deliver complex change with greater confidence.
DIGITAL TRANSFORMATION | CUSTOMER EXPERIENCE | BUSINESS TRANSFORMATION | AUTOMOTIVE
Modernise the automotive customer journey by digitising retail operations, centralising key business capabilities and improving operational efficiency across multiple automotive brands while delivering a more connected customer experience.
Led governance and executive oversight across a strategic portfolio of automotive transformation initiatives, including digital vehicle auctions, vehicle subscription services, centralised vehicle preparation operations, digital trade-in capabilities, pricing optimisation and customer journey transformation. Coordinated multiple business and technology teams while maintaining executive alignment and governance throughout delivery.
Enabled a more integrated and customer-centric operating model, strengthened governance across multiple transformation initiatives and improved delivery coordination supporting operational efficiency, commercial performance and customer experience.
This experience provides practical insight into leading customer-focused transformation across multiple business functions, balancing commercial priorities, operational improvement and governance within complex enterprise environments.
ERP TRANSFORMATION | EXECUTIVE GOVERNANCE | CHANGE LEADERSHIP | MANUFACTURING
Support the implementation of SAP S/4HANA to modernise core business processes while ensuring strong executive governance, programme control and organisational alignment throughout a complex enterprise transformation.
Provided executive governance, programme oversight and strategic reporting across the SAP S/4HANA transformation. Worked closely with executive stakeholders, business leaders and delivery partners to oversee governance forums, planning, dependency management, risk management and executive decision-making across business functions.
Strengthened programme governance, improved executive decision-making and supported successful implementation of a modern enterprise platform enabling greater operational efficiency, improved business processes and future organisational scalability.
This experience brings practical understanding of governing complex ERP-enabled transformation, helping organisations manage strategic change while maintaining executive visibility, programme discipline and organisational alignment.
PORTFOLIO GOVERNANCE | EXECUTIVE PMO | STRATEGY EXECUTION | MEDIA & BROADCASTING
Improve enterprise portfolio governance and delivery performance while increasing executive visibility across a diverse portfolio of strategic technology investments supporting a rapidly evolving digital media organisation.
Led the transformation of enterprise portfolio management and PMO capability by introducing governance frameworks, investment prioritisation, executive dashboards, portfolio reporting and delivery assurance. Partnered with executive leadership to strengthen decision-making, improve portfolio controls and align investment priorities with organisational strategy.
Improved delivery predictability, strengthened governance and increased executive confidence through enhanced portfolio transparency, strategic prioritisation and performance reporting across the technology portfolio.
This experience provides a practical foundation for helping organisations establish executive PMOs, improve portfolio governance and translate strategic priorities into disciplined execution.
TECHNOLOGY TRANSFORMATION | GLOBAL PROGRAMME LEADERSHIP | MANAGED SERVICES TRANSFORMATION | ENERGY & CHEMICAL
Deliver the transition and transformation of global network and security services across multiple countries while maintaining operational resilience, business continuity and consistent service performance throughout a complex international programme.
Directed a multi-year managed services transformation overseeing global network infrastructure, cyber security services, transition planning and executive governance. Coordinated geographically distributed delivery teams, suppliers and executive stakeholders while maintaining commercial oversight, governance and programme assurance.
Delivered a secure and resilient global technology environment, strengthened governance across international delivery teams and enabled sustainable operational improvements supporting business continuity and long-term organisational performance.
This experience provides practical insight into governing complex international transformation programmes involving multiple suppliers, distributed teams and mission-critical operational environments.
SERVICE TRANSFORMATION | OPERATIONAL EXCELLENCE | EXECUTIVE GOVERNANCE | FINANCIAL SERVICES
Strengthen technology service delivery by improving governance, operational performance and programme control across a complex enterprise managed services environment supporting critical business operations.
Led strategic programme delivery and governance across enterprise managed services initiatives, coordinating internal teams, technology partners and executive stakeholders. Established governance frameworks, performance reporting, executive oversight and risk management to improve delivery performance and operational resilience.
Enhanced operational performance, improved governance and strengthened service quality while supporting the client's long-term technology transformation objectives and organisational stability.
This experience informs a pragmatic approach to strengthening governance, improving operational performance and enhancing executive oversight across large-scale service transformation initiatives.
STRATEGIC PROGRAMME MOBILISATION | COMMERCIAL TRANSFORMATION | EXECUTIVE ADVISORY | TELECOMMUNICATIONS
Increase the organisation's capability to secure, mobilise and successfully deliver complex global transformation programmes by strengthening governance, commercial assurance and delivery planning across strategic client opportunities.
Led bid governance and programme mobilisation for complex international transformation opportunities, bringing together commercial, technical and delivery teams to develop governance models, delivery strategies, resource plans and executive decision frameworks. Ensured proposed solutions were commercially robust, operationally achievable and aligned with client objectives.
Improved bid quality, strengthened delivery readiness and increased organisational capability to successfully win, mobilise and execute large-scale international transformation programmes.
This experience provides valuable perspective on strengthening transformation planning, governance and mobilisation, enabling organisations to improve execution readiness before delivery begins.
Executive Advisory & Venture Development
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